Next Issue Avoidance – How contact centers can preempt follow-up calls
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
A truly successful CX is a consistent one. Read why this is so important and how technology can help achieve the optimal customer experience
Explore the future of customer self service and discover why all-seeing virtual assistants will soon change the game for both consumers and companies.
Discover why it is so important to ensure minimal effort customer experiences and how to deliver them.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
World-leading companies improve all customer service KPIs with Visual Assistance – this white paper reveals how and why the technology delivers across the board.
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
Read how to maximize augmented reality and visual guidance technology to provide live video chat support and interactive assistance.
AI in Utilities is revolutionizing the CX for utility customers via technologies such as predictive analytics, RPA and virtual assistants