7 New Technologies to Improve Customer Service in 2021
Delivering fantastic service is more important than ever! Explore 7 new technologies to improve customer service in 2021.
Delivering fantastic service is more important than ever! Explore 7 new technologies to improve customer service in 2021.
TechSee describes the new phenomenon of GigCX workers. Why are call centers increasingly hiring freelance customer service experts?
Learn five reasons why customer effort score (CES) is emerging as a key field service performance metric necessary to drive success.
Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.
Discover how technologies such as remote Visual Assistance and Computer Vision are integral to delivering multiexperience for customers.
Multiexperience is the new model for intelligent customer-centricity – read up on the AI technologies at the core of it.
Remote Visual Assistance enhances the product registration process and warranty management, increasing brand loyalty and post-sale revenue.
Multiexperience strategy is rapidly replacing the omnichannel imperative – here’s how to ensure your organization is ready.
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Improving customer experience in utilities is key to reducing customer churn and maintaining customer stability.
Read up on the latest results of TechSee’s smart home surveys and what businesses can do to simplify the smart home experience
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.