Augmented Reality In Customer Service: A Success Story
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Organizations are searching for ways to reduce costly truck rolls. Read how AR can help you better manage truck roll costs & inefficiencies.
Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.
Enterprises are wary of implementing chatbot tech, it’s new and success is not guaranteed. Here are new pricing models to help reduce risks.
Using artificial intelligence in decision support systems brings value and delivers an enhanced positive customer experience.
As co-browsing for customer support gains popularity, take a look at how it’s being incorporated in the technology domain.
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
Discover how businesses can transform their call centers with AI & the various challenges they need to address for successful implementation
The on-demand economy has given rise to many remote customer service positions, benefitting the enterprise, the agents and the customers.
Take key steps to embed artificial intelligence in customer self-service and position your contact center at the cutting-edge of support.
A case study exploring how adding visual assistance capabilities can improve CX by helping companies resolve baffling customer issues.