It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
Post-Christmas tech returns are a nightmare for retailers. Learn how augmented reality used as an instructional tool can help them celebrate.
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.