Agent experience is intrinsically linked to quality customer service. Discover why visual desktop tools are key to enhancing agent engagement and CX.
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With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
Bring yourself up to speed on why After Call Work is more important than ever and how you can ensure that your agents complete it more effectively.
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
When CX professionals create customer journey maps, it's frontline contact center agents who can provide the most valuable insights.
Effortless customer experience is the name of the game for leading companies - discover why it matters and how you can drive long-term loyalty.
Effortless experience is the key driver of customer loyalty. Steer clear of these 10 call center mistakes and you'll deliver frictionless service.