Your Call Center Business Continuity Plan: How to Shift to WFH
March 24, 2020
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
Call Center
Can Visual Assistance Improve the Call Center Agent Experience and CX?
January 21, 2020
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
How to Reduce Call Center Volume with Computer Vision AI
December 10, 2019
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
Why Your Contact Center Knowledge Base Needs to be Visual
December 3, 2019
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
The Contact Center of the Future in the Distributed Workforce Era
September 3, 2019
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
4 Ways Agents Can Help Create the Ideal Customer Journey Map
August 7, 2019
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
3 Reasons Why You Need to Provide an Effortless Customer Experience
July 18, 2019
Discover why it is so important to ensure minimal effort customer experiences and how to deliver them.
Call Center Mistakes to Avoid to Retain Customers and Improve their Experience
July 9, 2019
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
6 Testimonials of How Visual Assistance Saved The Day
July 2, 2019
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
The Route to Fully Autonomous AI Self Service Starts at your Contact Center
February 12, 2019
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
The Nightmare After Christmas: How to Reduce Customer Returns
December 27, 2018
Holiday gift returns is an unpleasant ordeal businesses dread. Learn how AR platforms reduce customer returns and boost satisfaction!
How to Improve Your Call Center Customer Experience Strategy
December 11, 2018
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
