eBooks

Within the global insurance industry, success is often measured by the efficiency of the claims handling process. Financially, claims represent the largest single cost to insurance companies and are considered a critical operational factor for property and casualty (P&C) insurers. In addition, both the efficiency and ease of the claims process have a significant effect

How can you evaluate your organization’s remote support capabilities and set future goals? Use this maturity model to test where you stand.

How to ensure business resilience by optimizing your customer service costs, while still retaining a positive customer experience.

Find out why AI in field service will increase technician efficiency, reduce costs, help train new workers and improve customer satisfaction.

An AR Remote Support solution is the key to enhanced customer engagement and reduced operational costs – discover the 10 core considerations when evaluating alternatives.

Discover how Computer Vision AI has the power to drive Call Deflection to self-service channels, reducing the load on contact center agents.

Get the only eBook you need to define and create low-effort customer experience that will boost loyalty and cuts costs across the board.

These 4 technologies are at the core of next-generation Smart Home support – make sure you’re up to speed.

Meet the Dissatisfied, Vulnerable and Disengaged customer – the three types most likely to churn – and discover the technology that can keep them all loyal.

TechSee has collated and analyzed data from across its international client network, revealing massive KPI improvements across all metrics.

The future of self service is being defined by leading-edge AI technologies including Computer Vision AI, giving virtual assistants eyes on everything – see what it all means here.

Discover why providing effortless experience is the key to ensuring long-term customer loyalty for utility suppliers.

Visual automation is enhancing contact center agent productivity. This white paper reveals how it works and why it’s a must-have technology.

Learn how to get the computer vision advantage in insurance by downloading our new eBook.

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement