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An AR Remote Support solution is the key to enhanced customer engagement and reduced operational costs – discover the 10 core considerations when evaluating alternatives.

Within the global insurance industry, success is often measured by the efficiency of the claims handling process. Financially, claims represent the largest single cost to

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Remote assistance is not a new concept. For years, organizations have been attempting to resolve more of their customers’ issues remotely to boost overall effectiveness.

Today’s customer service organizations face a period of uncertainty and economic downturn ushered in by the pandemic of 2020. Customer service leadership must find ways

Investment in Artificial Intelligence (AI) has been a key focus of customer service departments across almost every industry over the past decade. The technology has

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These 4 technologies are at the core of next-generation Smart Home support – make sure you’re up to speed.

Meet the Dissatisfied, Vulnerable and Disengaged customer – the three types most likely to churn – and discover the technology that can keep them all loyal.

The future of self service is being defined by leading-edge AI technologies including Computer Vision AI, giving virtual assistants eyes on everything – see what it all means here.

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