Within the global insurance industry, success is often measured by the efficiency of the claims handling process. Financially, claims represent the largest single cost to insurance companies and are considered a critical operational factor for property and casualty (P&C) insurers. In addition, both the efficiency and ease of the claims process have a significant effect on customer satisfaction.
Insurance companies are seeking innovative ways to differentiate their offerings from the competition and be more customer-centric in order to gain a competitive advantage. P&C insurers are increasingly automating processes by leveraging technologies such as artificial intelligence (AI) and robotic process automation (RPA). This has given rise to a new era of Insurtech companies, new players using technology to disrupt the insurance industry with innovative business models that focus on a fast and efficient approval process.
This report, “Providing Effortless Experience to the P&C Insurance Customer” takes a closer look at the fundamental transformation the P&C insurance industry is undergoing, and the active strategies insurers must implement to enhance customer loyalty and offer value-added services to ensure profitability.
Download this report to learn how Visual Assistance is a proven method of achieving these goals and retaining today’s empowered and engaged customers