Visualization and automation are two fundamental innovations that are currently transforming the customer service industry. The team at TechSee is committed to the research and development of these technologies in the domain of customer care.
We’ve made significant progress breaking down the customer care process from unboxing and installation through technical support and troubleshooting, with the ultimate goal of creating an autonomous Virtual Technician. Our professional team of scientists and product experts – along with our partners and loyal customers – have been testing and enhancing TechSee’s game-changing customer assistance technology that automates support for customer care experts and consumers around the world.
Employing a combination of Deep Learning, Big Data, and proprietary computer vision algorithms, TechSee’s patent-pending cognitive visual platform provides support representatives and consumers with intelligent visual assistance. TechSee’s visual support solution gets smarter with each interaction, delivering more and more automated customer assistance over time.
We provided a sneak peek of TechSee Smart at Mobile World Congress in February-March 2018, demonstrating the unique capabilities of our Virtual Technician and the impact it will have on companies being able to scale their customer care operations while maintaining a profitable business model.
Without further ado, go ahead and watch below a ground-breaking glimpse into the future of AI-powered visual support.