This call center first call resolution guide takes a deep look into increasing FCR rate and explains clearly what makes this KPI so critical
Why are average call center turnover rates so high, and what can you do about it? Learn practical ways to lower attrition rates.
Read how to maximize augmented reality and visual guidance technology to provide live video chat support and interactive assistance.
Visual engagement such as co-browsing, screen sharing & live video assistance can make all the difference in resolving customer problems.
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
Vodafone partners with TechSee to introduce company-wide technology that harnesses the power of visual engagement to boost their CX.
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Organizations are searching for ways to reduce costly truck rolls. Read how AR can help you better manage truck roll costs & inefficiencies.
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
What are digital twins and what are the benefits of using them for businesses? Find out the answers plus more, in this informative article.
Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient
New field service technologies are enabling B2C organizations to provide better customer support and an enhanced consumer experience.