Find out why it’s beneficial for insurance companies to take steps to incorporate visual technology for shortening the life cycles of claims
Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.
How should you use AR as part of your field service – via smart glasses or on mobile phones? Here is when to use each solution.
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
AI technology is still evolving & currently has limitations. Read how a human-bot collaboration can help introduce innovative AI technology
Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.
Learn about customer service AI use cases and their growing potential for businesses
The on-demand economy has given rise to many remote customer service positions, benefitting the enterprise, the agents and the customers.