A positive call center experience is vital in today’s customer driven world. See how implementing tech tools in call centers can improve CX.
Over the last two years, I’ve been helping companies lower their tech dispatch rates by implementing TechSee’s Visual Support system within large call centers. We
There are many advantages to digitizing your call center. Read on to discover why it is so important and the best way to implement it.
The pace of the tech evolution is picking up. It’s a constant challenge to identify a solution that will still be relevant for your organization
Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided by your IT help desk
Discover why Teamviewer’s security breaches are not its’ REAL issue in today’s technologically advanced world.
In today’s digital age, the qualities a contact center manager must have are essential to the contact center’s successful management.
When Friday the 13th shows up the first month of the new year, it’s definitely an omen to take seriously. And for contact centers, that
Technology is reshaping our lives at a pace beyond anything we’ve previously experienced. New technologies are introduced every year and they are forming our reality
IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time. Probably not much time.
Considering switching over from TeamViewer? Learn what’s important when choosing remote assistance tools.