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Visual Transformation: The Journey to Elevate your Customer Service ROI
March 16th, 12:00 PM EST

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Our Technology

Harness the power of artificial intelligence and
augmented reality to automate customer assistance

Computer Vision AI

Applying deep learning computer vision proprietary algorithms to recognize devices and their parts and associate them with common issues and resolutions.

Augmented Reality

Using AR to overlay device information on a smartphone screen, and enabling visual and interactive guidance by locating and tracking objects.

Core Capabilities

  • 95% accuracy in object
    classification, recognition and
    localization

  • Data acquisition through
    crowdsourcing of expertise

  • Massive visual repository of
    devices and tech issues

  • Unique architecture based on
    patented technology

  • Advanced tracking of objects and
    their parts

  • 3D augmentation for optimal
    experience

Related Content

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The Bots Have Eyes: Why the Evolution of Visual Chatbots is Exciting

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Resources Smart Vision – How Computer Vision AI is Transforming Customer Care

Smart Vision – How Computer Vision AI is Transforming Customer Care

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement

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Blog Computer Vision in the Call Center – The New CX Frontier

Computer Vision in the Call Center – The New CX Frontier

AI-based computer vision is transforming the call center’s approach to customer care, enabling smart support in the era of smart devices.

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