Remote Support Maturity Model
February 3rd, 11:00am ET
“Is this a bird? Is this an airplane? Is this my NPS score?”
This is a Super-Agent!
There is pandemonium at the Contact Center. The monthly KPI report has just been released and the news is… not good. Customer care costs are increasing, agent turnover is growing and customer churn is at its peak. Once the head of operation calls to understand what’s going on, he is informed about the monster who controls the contact center and overload the agents with tasks.
This contact center needs help fast! What can they do to increase agent productivity and keep customers happy?
It’s Super-Agent to the rescue! “Here I come to save the day…”
How does he do it?
Super-Agent, a.k.a. AI-Powered Agent revolutionizes the approach to customer care:
He fights not with kryptonite but with AI automation and virtual assistance tools. With conversational platforms, he enables customers to speak with chatbots and IVR. With smart routing and case classification, he is able to better handle customer inquiries and prioritize them based on their profile. With RPA tools, he is able to automate labor-intensive processes, and perform tasks even faster with recommendation engines that suggest the next best action. He can recognize customers with voice analytics, and use NLP to automatically understand the content, context and even translate the dialogue. And although he doesn’t have x-ray vision, he has Computer Vision that analyzes images taken by customers’ smartphones to auto-identify devices and tech issues.
Using his super AI powers, he saves the Contact Center by vanquishing the villain of tediousness, boosting agent productivity and increasing customer satisfaction.
Can Super-Agent help YOUR Customer Care Center break all barriers, leap to higher bounds, and catapult into the stratosphere of cutting edge technology and innovation?
To start your AI journey, download the comic book: “SUPER AGENT – Saving the contact center with AI.”