Remote Assistance Made Easy

Effortless Remote Video Assistance for Contact Centers and Field Services powered by Computer Vision AI & AR

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Simplify assistance
to your customers
and technicians

With TechSee’s patented technology, your users can instantly stream their mobile device camera or screen via web connection, for real-time, interactive visual engagement.

See how it works

Visual Engagement
at Every Touchpoint

See how we can help you achieve
your goals

Reduce Operational Costs
Improve the bottom line through dramatic cost reductions:
Technician Dispatches
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
19
%
NFF Product Returns
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
14
%
Machine Downtime
NFF Tech Dispatches
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
90
%
Enhance CX
Reduce customer effort and increase brand loyalty with visual engagement:
Net Promoter Score
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
45
%
Customer Effort Score
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
30
%
Customer Satisfaction
Employee Satisfaction
Improve Contact Center Efficiency
Increase productivity and boost agent engagement:
First Call Resolution
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
22
%
Average Handle Time
0
1
2
3
4
5
6
7
8
9
10
11
12
12
%
Escalation Rate
Next Issue Avoidance
Enhance Self Service
Deliver visual, interactive and personalized self-service with a live AR assistant:
Call Volume
Call Deflection Rate
Self-Service Containment Rate
Cost per Contact
Drive Technician Enablement
Improve productivity in the field and reduce technician training time:
First Time Fix Rate
Mean Time to Repair
Machine Downtime
Training Costs

Transform your CX with Computer Vision AI

Using patented technology, we teach machines to recognize physical products, their issues and suggest resolutions, to redefine self-service and achieve automation across your organization.

"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."

Paresh Modi
Head of Innovation, Vodafone Group

"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."

Rudi Thuis
Change & Development Manager, Achmea

"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought. When we made the decision, we didn’t look back and two years later it’s accomplished all the goals that I set forth."

Pat O’Donnell
SVP & General Manager

From Our Knowledge Center

Resources No Fault Found Electronic Product Returns Survey Results

No Fault Found Electronic Product Returns Survey Results

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the

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Resources How Customer Service KPIs are Impacted by Visual Assistance Technology

How Customer Service KPIs are Impacted by Visual Assistance Technology

TechSee has collated and analyzed data from across its international client network, revealing massive KPI improvements across all metrics.

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Resources Choosing a Remote Visual Assistance Solution: The Complete Guide

Choosing a Remote Visual Assistance Solution: The Complete Guide

An AR Remote Support solution is the key to enhanced customer engagement and reduced operational costs - discover the 10 core considerations when evaluating alternatives.

Learn more

We believe that showing is better than telling.

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CASE STUDIES

Service Delivery Continuity with Remote Support