Remote Assistance Made Easy
Effortless Remote Video Assistance for Contact Centers and Field Services powered by Computer Vision AI & AR
Request a demo
Simplify assistance
to your customers
and technicians
With TechSee’s patented technology, your users can instantly stream their mobile device camera or screen via web connection, for real-time, interactive visual engagement.
See how it worksVisual Engagement
at Every Touchpoint
Contact Centers
Increase agent productivity and serve your customers more effectively with Intelligent Visual Assistance.
Field Services
Drive technician enablement with remote Visual Assistance and an interactive visual AR assistant.
Self Service
Transform your self-service channel into a visual, interactive and personalized experience with a live AR assistant.
See how we can help you achieve
your goals
Reduce Operational Costs
Improve the bottom line through dramatic cost reductions:
Technician Dispatches
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
19
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
%
NFF Product Returns
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
14
1
2
3
4
5
6
7
8
9
10
11
12
13
14
%
Machine Downtime
NFF Tech Dispatches
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
90
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
%
Enhance CX
Reduce customer effort and increase brand loyalty with visual
engagement:
Net Promoter Score
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
45
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
%
Customer Effort Score
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
30
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
%
Customer Satisfaction
Employee Satisfaction
Improve Contact Center Efficiency
Increase productivity and boost agent engagement:
First Call Resolution
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
22
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
%
Average Handle Time
0
1
2
3
4
5
6
7
8
9
10
11
12
12
1
2
3
4
5
6
7
8
9
10
11
12
%
Escalation Rate
Next Issue Avoidance
Enhance Self Service
Deliver visual, interactive and personalized self-service with a live AR assistant:
Call Volume
Call Deflection Rate
Self-Service Containment Rate
Cost per Contact
Drive Technician Enablement
Improve productivity in the field and reduce technician training time:
First Time Fix Rate
Mean Time to Repair
Machine Downtime
Training Costs
Transform your CX with Computer Vision AI
Using patented technology, we teach machines to recognize physical products, their issues and suggest resolutions, to redefine self-service and achieve automation across your organization.
"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."
"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."
"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought. When we made the decision, we didn’t look back and two years later it’s accomplished all the goals that I set forth."
We believe that showing is better than telling.
Schedule your live demo today