ABERDEEN WEBINAR
Visual Engagement in Customer Service
January 21st, 12:00pm ET

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DAYS
HOURS
SEC

Contactless Visual Customer Engagement for the New Reality

Maintain service resilience while ensuring the safety of your customers and employees with remote Visual Assistance powered by Computer Vision AI & AR

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Simplify assistance
to your customers
and technicians

With TechSee’s patented technology, your users can instantly stream their mobile device camera or screen via web connection, for real-time, interactive visual engagement.

See how it works

Visual Engagement
at Every Touchpoint

Contact Centers
Increase agent productivity and serve your customers more effectively with Intelligent Visual Assistance.
Field Services
Drive technician enablement with remote Visual Assistance and an interactive visual AR assistant.
Self Service
Transform your self-service channel into a visual, interactive and personalized experience with a live AR assistant.
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See how we can help you achieve
your goals

Reduce Operational Costs
Improve the bottom line through dramatic cost reductions:
Technician Dispatches
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
19
%
NFF Product Returns
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
14
%
Machine Downtime
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
29
%
NFF Tech Dispatches
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
90
%
See how much you can save
Enhance CX
Reduce customer effort and increase brand loyalty with visual engagement:
Net Promoter Score
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
45
%
Customer Effort Score
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
30
%
CSAT
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
49
%
ESAT
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
76
%
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Improve Contact Center Efficiency
Increase productivity and boost agent engagement:
First Call Resolution
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
22
%
Average Handle Time
0
1
2
3
4
5
6
7
8
9
10
11
12
12
%
Escalation Rate
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
33
%
Next Issue Avoidance
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
36
%
See how much you can save
Enhance Self Service
Deliver visual, interactive and personalized self-service with a live AR assistant:
Call Volume
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
31
%
Call Deflection Rate
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
32
%
Self-Service Containment Rate
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
40
%
Cost per Contact
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
56
%
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Drive Technician Enablement
Improve productivity in the field and reduce technician training time:
First Time Fix Rate
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
84
%
Remote Resolution Rate
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
89
%
Machine Downtime
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
29
%
Training Time
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
42
%
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Transform your CX with Computer Vision AI

Using patented technology, we teach machines to recognize physical products, their issues and suggest resolutions, to redefine self-service and achieve automation across your organization.

Take their word for it

"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."

Paresh Modi
Head of Innovation, Vodafone Group

"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."

Rudi Thuis
Change & Development Manager, Achmea

"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought."

Pat O’Donnell
SVP & General Manager

"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians."

George De Visser
Director Customer Care

"TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients."

Agustin Martin Mayo
Technical Assistance & Provisioning Director

"The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction."

Omeed Kazemi
Director of Business Operations

"With the pandemic people are very concerned... to be able to use TechSee to virtually enter someone's home and still alleviate their concerns about their health has been something we can't replace."

Tristan Yeats
Technical Support Lead

"With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs."

Oliver Cox
Business Partner Neighbourhoods & Customer Service

"We have over 5,000 engineering jobs being completed every day...Our strategy as a business is a fully automated paperless engineering workflow. Integrating TechSee into our in-house workflow with Visual Journeys was crucial."

Stephen McArdle
Group Director for IT

From Our Knowledge Center

Resources No Fault Found Electronic Product Returns Survey Results

No Fault Found Electronic Product Returns Survey Results

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the

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Resources How Customer Service KPIs are Impacted by Visual Assistance Technology

How Customer Service KPIs are Impacted by Visual Assistance Technology

TechSee has collated and analyzed data from across its international client network, revealing massive KPI improvements across all metrics.

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Resources Choosing a Remote Visual Assistance Solution: The Complete Guide

Choosing a Remote Visual Assistance Solution: The Complete Guide

An AR Remote Support solution is the key to enhanced customer engagement and reduced operational costs - discover the 10 core considerations when evaluating alternatives.

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We believe that showing is better than telling.

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