Visual Engagement in Customer Service
January 21st, 12:00pm ET
Following the successful launch of innovative Smart Home and fiber-to-the-home (FTTH) services, leading CSP Orange Spain’s newly expanded customer base placed greater demands on the company’s centers. High call volume related to requests for assistance with installation and configuration began driving up the technician dispatch rate. Orange Spain set out to find an innovative solution that could support its growing range of services, while increasing customer satisfaction and reducing operational costs.
Download this success story to learn how TechSee helped Orange Spain drive down costs by enabling agents to resolve issues more quickly and effectively, dramatically reducing the company’s technician dispatch rate.