The Future of Remote Customer Support Tools is in the Hands of IT
Learn the three essentials that help IT departments increase employee and customer adoption of innovative remote customer support tools.
Learn the three essentials that help IT departments increase employee and customer adoption of innovative remote customer support tools.
Explore 16 AI customer service technologies that improve companies’ customer-facing interactions and enhance their internal processes.
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Vodafone partners with TechSee to introduce company-wide technology that harnesses the power of visual engagement to boost their CX.
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Organizations are searching for ways to reduce costly truck rolls. Read how AR can help you better manage truck roll costs & inefficiencies.
Find out what are the challenges and solutions to making IoT onboarding a smooth process for device users
What are digital twins and what are the benefits of using them for businesses? Find out the answers plus more, in this informative article.
Enterprises are wary of implementing chatbot tech, it’s new and success is not guaranteed. Here are new pricing models to help reduce risks.
New field service technologies are enabling B2C organizations to provide better customer support and an enhanced consumer experience.
How should you use AR as part of your field service – via smart glasses or on mobile phones? Here is when to use each solution.