Why does a smart device make you feel dumb? Discover the problems with IoT onboarding and explore the various solutions available.
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Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.
Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
Super-Agent comic: Superhero uses AR powers to save Customer Service from high call volume, truck rolls and low FCR
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