The Added Value of AR Throughout The Customer Journey: From Pre to Post-Sales
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
As co-browsing for customer support gains popularity, take a look at how it’s being incorporated in the technology domain.
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
AI in Utilities is revolutionizing the CX for utility customers via technologies such as predictive analytics, RPA and virtual assistants
Discover how businesses can transform their call centers with AI & the various challenges they need to address for successful implementation
Learn about customer service AI use cases and their growing potential for businesses
The on-demand economy has given rise to many remote customer service positions, benefitting the enterprise, the agents and the customers.
Best practices from supporting home coffee machines over the last decade are a good indicator of the future support needs for smart home devices
A case study exploring how adding visual assistance capabilities can improve CX by helping companies resolve baffling customer issues.
BPOs are searching for innovative solutions to address the outsourcing obstacles. Is technology, such as visual engagement, the answer?
A positive call center experience is vital in today’s customer driven world. See how implementing tech tools in call centers can improve CX.