Explore 16 AI customer service technologies that improve companies’ customer-facing interactions and enhance their internal processes.
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Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
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We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
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To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
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The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor