Next Issue Avoidance – How contact centers can preempt follow-up calls
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
A truly successful CX is a consistent one. Read why this is so important and how technology can help achieve the optimal customer experience
Explore the future of customer self service and discover why all-seeing virtual assistants will soon change the game for both consumers and companies.
85% of AI Proofs of Concept don’t work out. Learn 4 common mistakes to avoid when developing an AI Proof of Concept for customer service.
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
Discover why it is so important to ensure minimal effort customer experiences and how to deliver them.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
Read how to maximize augmented reality and visual guidance technology to provide live video chat support and interactive assistance.
Visual engagement such as co-browsing, screen sharing & live video assistance can make all the difference in resolving customer problems.
Holiday gift returns is an unpleasant ordeal businesses dread. Learn how AR platforms reduce customer returns and boost satisfaction!