The Central Role of Computer Vision in Multiexperience
Discover how technologies such as remote Visual Assistance and Computer Vision are integral to delivering multiexperience for customers.
Discover how technologies such as remote Visual Assistance and Computer Vision are integral to delivering multiexperience for customers.
Multiexperience is the new model for intelligent customer-centricity – read up on the AI technologies at the core of it.
Computer Vision in field service addresses the challenges of an aging workforce, a widening knowledge gap and demand for better CX.
Survey results reveal consumer attitudes to service delivery during COVID-19, and the emerging role of visual assistance post-pandemic.
Remote Visual Assistance enhances the product registration process and warranty management, increasing brand loyalty and post-sale revenue.
Remote visual support is proven to improve CX, cut operational costs and more – here’s how to choose the right solution for your company
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
Improving customer experience in utilities is key to reducing customer churn and maintaining customer stability.
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.