Improve AHT in your contact center - here's a rundown of the technologies deployed by leading companies.
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Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.
Post-Christmas tech returns are a nightmare for retailers. Learn how augmented reality used as an instructional tool can help them celebrate.
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season