NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Thanks for subscribing
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
Utility customer experience needs to improve and reducing effort is the key to generating long-term loyalty - read up on how companies can go about it
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
Creating conversational IVR means evolving legacy systems to deliver effortless experience - here's how how to achieve the transformation.
Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
There are three types of churning customer - the Dissatisfied, the Vulnerable and the Disengaged. Meet them here and discover how to keep them loyal.
Churn rates are spiraling out of control across multiple industries and shoddy customer service is one of the main culprits - dig deeper here.