NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
customer self service
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Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
Smart home experience needs to be simpler, more streamlined and focus on visual self-service channels, according to the results of a TechSee survey.
Get to grips with the 4 core technologies that simplify Smart Home support and deliver standout self service.
Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
When CX professionals create customer journey maps, it's frontline contact center agents who can provide the most valuable insights.
Effortless customer experience is the name of the game for leading companies - discover why it matters and how you can drive long-term loyalty.
Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies