Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
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A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Integrating augmented reality into customer service is proven to be highly beneficial. Read on to see just what an impact AR can
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.