5 Steps Towards a Successful Self-Service Strategy
October 29, 2019
Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
customer self service
4 Ways Agents Can Help Create the Ideal Customer Journey Map
August 7, 2019
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
3 Reasons Why You Need to Provide an Effortless Customer Experience
July 18, 2019
Discover why it is so important to ensure minimal effort customer experiences and how to deliver them.
How to Improve Your Call Center Customer Experience Strategy
December 11, 2018
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
Augmented Reality In Customer Service: A Success Story
November 27, 2018
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
IoT Device Onboarding: The Challenges Businesses Face – and Top Solutions
October 16, 2018
Find out what are the challenges and solutions to making IoT onboarding a smooth process for device users
Millennial Generation Customer Service – The Ultimate Guide
October 9, 2018
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
3 Digital Twin Examples: The Customer Support Transformation
October 2, 2018
What are digital twins and what are the benefits of using them for businesses? Find out the answers plus more, in this informative article.
Augmented Reality Instruction Manual: The Perfect User Manual?
July 3, 2018
Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.
The Added Value of AR Throughout The Customer Journey: From Pre to Post-Sales
June 12, 2018
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
The Smart Home Market: Expectations vs. Reality
May 15, 2018
Discover 4 factors contributing to the slow adoption rate of smart home devices and how to improve growth.
Is Computer Vision the Future of the DIY Unboxing Experience?
April 24, 2018
AI and AR technologies can enhance the DIY unboxing process by delivering a new level of self-service visual customer assistance.
