How to Optimize Contact Center Agent Utilization: A Complete Guide
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Why is the traditional visual inspection process not so effective in reducing manufacturing downtime? Can visual assistance help productivity?
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.