Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
Find out the differences between voice vs visual support and why businesses should incorporate Visual Assistance in their customer service
Organizations can use visual assistance tech in a number of ways, beyond remote support cases. Here are 5 ways to use visual assistance
B2B product warranty management incurs significant costs. Discover whether visual assistance tools can be employed to reduce these costs.
No matter how much potential your visual assistance solution has, if employees resist the push for adoption of new technology, it’s worthless.
Read about the four areas where innovative technologies now allow for continued truck roll optimization, helping organizations save money.
Now the customer experience is more important than ever, explore how visual assistance can help home security firms stand out.
The challenges faced by customer service are higher than ever, and the key to this is through a visual transformation in contact centers.
Ever tried guiding someone on how to fix WiFi issues over the phone? Learn how visual assistance enables great IT support for WFH staff.
