To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
AI in call center
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In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The use of AI in telecoms is increasingly popular, and it's easy to see why. Read about the 4 main applications of AI in telecommunications.
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Why does a smart device make you feel dumb? Discover the problems with IoT onboarding and explore the various solutions available.
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.