Do Normal People Want to Use Generative AI?
September 28, 2023
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set of prompts and skills. Generative
AI in call center
6 Common Uses of AI in Telecommunications
May 25, 2023
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
AI in the Practical World
March 28, 2023
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior
Seven Questions to Ask When Selecting Your Service Team’s AI Provider
March 2, 2023
With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer
ChatGPT in Service: Practical Innovation or Hype?
February 7, 2023
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
Innovative Call Center Technology Trends For 2023
January 1, 2023
Call centers are the backbone of many businesses for customer support. After nearly three years of work and life upheaval, call centers have experienced a
AI in Call Centers: Top innovations for 2021
April 21, 2021
Dive into five different areas where AI in call centers can make a big impact. Will AI replace call center agents?
How to Improve Your Call Center Customer Experience Strategy
December 11, 2018
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
How to Achieve Personalized Customer Service with AI Tools
October 23, 2018
Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.
IoT Device Onboarding: The Challenges Businesses Face – and Top Solutions
October 16, 2018
Find out what are the challenges and solutions to making IoT onboarding a smooth process for device users
Millennial Generation Customer Service – The Ultimate Guide
October 9, 2018
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Is The Visual Bot the New Frontier in the History of Chatbots?
September 26, 2018
The potential benefits for businesses using AI to improve chatbots’ capabilities are extensive. Read on to hear how & why bots have evolved.
