Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully set up their devices, visually
Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these
Today’s field service leaders face a growing number of challenges, many of them not dissimilar to those faced by their predecessors. However, the simultaneous arrival
The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without a doubt the service organization.
Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider
Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we
Our customers and employees live omnichannel lives. Our service needs to offer the best possible experience across every channel and interaction. A few weeks ago,
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely
Learn how call centers can reduce call volume and improve operations by automating, rerouting and reducing unnecessary calls.
“Good morning, you’ve reached Alice at Quality Insurance; how can I help you today?” You explain that you are following up on your insurance claim
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor