5 Ways to Ensure Your Support Organization is Ready for the Holiday Rush
The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without a doubt the service organization.
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider
Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced
Taking Computer Vision Out of The Lab: Interview with TechSee’s Product & R&D Leads
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we
Leveling Up Remote Visual Support on Desktop Requires Depth
Our customers and employees live omnichannel lives. Our service needs to offer the best possible experience across every channel and interaction. A few weeks ago,
5 Ways Visual Engagement Technology Counters the Rising Cost of Fuel in Field Service
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely
Call Deflection: The Key to Enhancing Customer Satisfaction in 2022
Learn how call centers can reduce call volume and improve operations by automating, rerouting and reducing unnecessary calls.
3 Ways to Improve your Customer Experience with Warm Transfers
“Good morning, you’ve reached Alice at Quality Insurance; how can I help you today?” You explain that you are following up on your insurance claim
Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
How to Optimize Contact Center Agent Utilization: A Complete Guide
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.