Customers | TechSee

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TechSee helps with the ABB sustainability culture as we are reducing the amount of miles by over 2,000 a month in the UK alone. We are not having to send engineers out on site on jobs which are simple fixes while proactively diagnosing problems and improving FTF rate.”

Visual Support through TechSee elevates the customer engagement strategy and delivers an impactful ROI in terms of first contact resolution, operating cost mitigation, NPS, and Agent Satisfaction. The applicability of this technology extends far beyond field service use cases, and it facilitates a degree of customer rapport that I have not seen from any technology provider.”

"With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs."

"With the pandemic people are very concerned... to be able to use TechSee to virtually enter someone's home and still alleviate their concerns about their health has been something we can't replace."

"The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction."

Partnering with computer vision technology company, TechSee, Vodafone is giving customers a personalised, immersive guide to getting connected. Every step is 100% digital through the MyVodafone app and my colleagues in Spain have seen a drastic improvement in customer satisfaction and an increase in first-time resolution rates.