TECHSEE LIVE
SALESFORCE INTEGRATION
Seamless Visual Assistance right from
your Salesforce Console
TechSee enables Salesforce users to deliver visual, interactive remote assistance to their customers and technicians. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents and experts can rapidly identify issues and guide customers and field service personnel to resolutions.
SEE HOW IT WORKS
Contact Centers
Improve efficiency and enhance agent engagement with TechSee for Service Cloud.
Field Services
Drive technician enablement while reducing training times and costs with TechSee for Salesforce Field Service Lightning.
KEY CAPABILITIES
Patented web-based technology
Avoiding the need for customers to download an app, which would add friction to the interaction
Computer Vision AI
Recognizing devices and their issues and pulling resolutions from the Salesforce Knowledge Base
Single sign-on
Giving experts constant access to the solution when logged into Salesforce
One-click session initiation
Ensuring effortless experience for both agents and customers
Visual customer history
Enabling experts to review previous customer episodes in real time to better understand the context of the call