Visual Engagement in Customer Service
January 21st, 12:00pm ET
Seamless Visual Assistance right from
your Salesforce Console
TechSee enables Salesforce users to deliver visual, interactive remote assistance to their customers and technicians. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents and experts can rapidly identify issues and guide customers and field service personnel to resolutions.
Improve efficiency and enhance agent engagement with TechSee for Service Cloud.
Drive technician enablement while reducing training times and costs with TechSee for Salesforce Field Service Lightning.
Avoiding the need for customers to download an app, which would add friction to the interaction
Recognizing devices and their issues and pulling resolutions from the Salesforce Knowledge Base
Giving experts constant access to the solution when logged into Salesforce
Ensuring effortless experience for both agents and customers
Enabling experts to review previous customer episodes in real time to better understand the context of the call