Success Story

Consumer Electronics Success Story

Home Appliances Company streamlines processes to cut support costs and improve customer satisfaction

A recognized home appliance brand provides warranties for a wide range of appliances and models sold through several retailers. Customer service agents struggled to identify specific models of appliances, the source and scope of customer’s issues, and warranty validity – based solely on verbal descriptions from customers.

Agent efficiency was below industry standards, and the brand found itself caught in a cycle of high agent burn rate, and worse, plummeting customer satisfaction scores.

Download this Case Study and learn how Visual Support helped the appliance company improve agent effectiveness, increasing customer satisfaction and dropping churn.

Access the Success Story

Fill out the form below.

Thank you!
This website uses cookies. We inform you that this site uses own, technical and third parties cookies to make sure our web page is user-friendly and to guarantee a high functionality of the webpage. More Information Accept