Consumer Electronics Company Improves All Customer Service KPIs

A market leader in the sales and maintenance of home appliances, audiovisual solutions and LCD and plasma televisions needed to improve operational quality and efficiency at one of its main European contact centers. Customer service agents struggled to identify specific models of appliances, the source and scope of customer’s issues, and warranty validity – based solely on verbal descriptions from customers.

Download this Success Story and learn how Visual Assistance enabled the company to enhanced agent effectiveness, boost FCR and increase customer satisfaction.

 

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