Visual Engagement in Customer Service
January 21st, 12:00pm ET
TechSee, the leaders in intelligent visual engagement, are pleased to present a new eBook. It explores the computer vision advantage in insurance, especially in terms of claims processing.
Artificial intelligence is already deeply embedded in insurance processes. A 2017 study reports that the insurance industry has invested $124 million in AI, compared to an average of $70 million invested by other industries.
According to McKinsey’s Insurance 2030 Report, the new wave of deep learning techniques will help the insurance sector shift from its current state of “detect and repair” to “predict and prevent.” While AI has made great strides within the insurance industry, one promising element of a robust AI strategy must be further explored: computer vision technologies.
The claims process remains the key touchpoint in the customer life cycle, and insurers have only a short window of opportunity to meet their policyholders’ expectations. Companies that strategize their efforts to power visual insurance claims can enjoy a tangible computer vision advantage. This creates higher levels of operational efficiency, improved financial performance and more satisfied customers.
The eBook is loaded with use cases and clear examples of how technologies such as object recognition, facial recognition, image to text, image similarity, texture recognition, scene reconstruction, motion estimation and image restoration can deliver enhanced value.
It also explains the close relationship between computer vision and augmented reality, and how the combination of the two can improve results.
You’ll learn how these technologies are powering agent decision support. Integrating the video element into the existing workflow, in sync with existing systems, results in a significantly shorter and more straightforward claims process that delivers real value to P&L insurers.
The eBook also deals with enabling self-service, explaining how these technologies are revolutionizing approaches to damage recognition, claims adjustment, onboarding/underwriting, insurance IoT, billing and contracting.
You’ll discover the full scale of computer vision advantage in insurance – in terms of streamlining the insurance claims process and settlement cycle time. The results include lowered cost per claim, more accurate appraisals, reduced adjuster travel time and costs, fewer fraudulent claims, enhanced customer satisfaction and easy adoption of insurance smart devices.
The eBook also provides insurers with practical advice for implementation. Challenges are covered in an honest and straightforward way, and clear step-by-step guidance is provided to help insurance companies begin implementing computer vision technology.
If you’re looking for an advantage in today’s highly competitive insurance market, fill out the form on the right and download the eBook.