Remote Support Maturity Model
February 3rd, 11:00am ET
A new digital player in the insurance sector has been taking away market share from Experico, a traditional P&C company. But the real problem lies closer to home. The evil Byoorekrat has the agents under his control, tying their hands when it comes to assisting customers and slowing down the entire insurance claim process. What on Earth can they do?
It’s Superagent to the rescue!
He introduces visual claims to the contact center, taking away Byoorekrat’s power and putting it back in the hands of the agents. Remote visual claims enable agents to see the full picture in real time, without leaving their desks. They can assess the damage, determine the level of urgency, authenticate the necessary documents, and resolve the claim on the first notice of loss, sometimes in only a few minutes!
But that’s not all: Superagent introduces an AI computer vision engine that helps the adjuster provide an accurate estimate and recommend an approved vendor in the vicinity of a customer’s home or workplace.
By introducing digital claims powered by computer vision, Superagent liberates the insurance claim process.
Claim lifecycle time is down! No more loss of market share! Customers are satisfied again! The insurance company is saved!
Can Superagent help improve YOUR customers’ claims experience?