What are Work Orders Per Day?
Work Orders Per Day is a fundamental metric in the context of customer service for field service technicians or engineers. This metric quantifies the efficiency and productivity of field service professionals by measuring the number of work orders or job orders they successfully complete within a single day.
Understanding Work Orders Per Day in Visual Customer Service for Field Technicians
In the realm of field service, work orders refer to specific tasks, repairs, installations, or maintenance activities assigned to them. These tasks are managed through a digital system that allows for effective scheduling, tracking, and real-time communication.
How Work Orders Per Day Are Calculated
The calculation of work or job orders per day is relatively straightforward. It involves dividing the total number of completed tasks by the number of days worked within a given period.
Significance of Job Orders Per Day:
- Performance Evaluation
This metric serves as an objective measure of a field technician’s efficiency, allowing for fair performance evaluations.
- Resource Planning
Job Orders per Day aids in resource allocation and planning, ensuring optimal utilization of field service personnel.
- Service Quality
A balance between a high work order count and quality execution showcases technicians’ ability to provide effective solutions.
- Customer Satisfaction
Timely completion of tasks demonstrates a commitment to customer needs, contributing to higher satisfaction rates.
Strategies for Increasing Work Orders Per Day
- Streamlined Communication
Clear communication channels between dispatchers and technicians reduce downtime and unnecessary travel.
- Optimized Routes
Efficient route planning reduces travel time, enabling technicians to complete more tasks in a day.
- Remote Assistance
Visual customer service allows remote technicians to guide on-site colleagues, enhancing issue resolution speed.
- Knowledge Management
Access to a comprehensive knowledge base empowers technicians to diagnose and resolve issues swiftly.
- Skill Development
Regular training equips technicians with advanced skills, enhancing their ability to address a wider range of issues.
Job Orders per Day is a crucial metric in visual customer service for field technicians or engineers. By efficiently managing and completing tasks or orders within a day, technicians demonstrate their expertise, optimize resource allocation, and enhance customer satisfaction. Through strategic planning, continuous improvement, and leveraging visual customer service technologies, organizations can increase orders completed per day while maintaining service quality and customer-centricity.
To learn more about how TechSee helps the world’s largest field service organizations improve their field service performance, book your free demo today.