Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
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Integrating augmented reality into customer service is proven to be highly beneficial. Read on to see just what an impact AR can
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.
Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Learn about the Support of Things and why your business needs it to succeed in our increasingly connected, and customer-centric, world
On a recent visit to a customer’s contact center, I got a reminder of the effect of Support of Things (SoT) technology on the future of smart homes.