Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.
Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Learn about the Support of Things and why your business needs it to succeed in our increasingly connected, and customer-centric, world
On a recent visit to a customer’s contact center, I got a reminder of the effect of Support of Things (SoT) technology on the future of smart homes.