Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
First Call Resolution
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Integrating augmented reality into customer service is proven to be highly beneficial. Read on to see just what an impact AR can
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Written by: Hagai Ben Avi Project Manager at TechSee I’ve always been aware of the influx of refugees to Europe, particularly from war-torn Syria bu
These days, customers expect nothing less than excellent customer service. If you can’t meet those expectations, customers will respond with their d
This call center First Call Resolution guide purpose is provide a deep look into what makes this KPI so critical.
First call or first contact resolution (FCR) is the golden lariat of the customer service sphere. Handling your customers’ problems the first