An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every part of your customer o
12 tips to providing faster, better customer support for the millennial consumer.