Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
Want to improve AHT in your contact center> Here is a rundown of the methods and technologies deployed by leading companies.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
World-leading companies improve all customer service KPIs with Visual Assistance – this white paper reveals how and why the technology delivers across the board.
The development of self service has led to challenges in evaluating success. Discover new KPI metrics and visual tech tools to boost scores.
