TechSee Live Field Services

Real time visual communication to and from the field

How Does it Work?

Real-Time Visual Communication

TechSee Field Services was created with the field technician in mind. It provides an innovative technology for visual consultation to and from the field. Extending the reach of experts, allowing senior technicians to continue serving the organization avoiding the strain, costs and time wasted associated with travel as well as shorten new technician’s training period. Our system transmits the experience of your most qualified technician across your service organization

  • Visually connects field technician with a command center and experts on the go
  • Uses augmented reality enhanced visual guidance for quick consultation and resolution
  • Works in low connectivity and challenging conditions

Assess and Share

The success of a technician dispatch relies on good preparation. Our system is built to accommodate organizations and technician with the best tools preparing for field service. Using TechSee field Services a technician can access relevant visual information that will be critical to the success of his assignment. Physical conditions at the facility, view of the malfunctioning machinery or technology and more, can be obtained prior to the dispatch and result in better planning. Choice of properly qualified personal and clear identification of tools and parts the task may demand dramatically effect the success rate of first visit fix rate. Our field services platform was built to enable effective cross organization visual communication so when a technician gets to the field you got the right man at the right place with the right tools to get the job done

  • Remote pre-visit survey
  • Share visual data across departments within the enterprise
  • Better informed dispatches (parts, technical qualifications, etc.)

Manage and Supervise

Management is a primary challenge for field service operations. Our system gives the command center the best tools to supervise and monitor in real time, their field technicians performance. A supervisor can see how a job is performed, require visual confirmation upon resolution and visually review the quality of the work. From managing your own force to third party technician TechSee provides powerful innovative technology that keeps you on top of your team’s productivity and quality of work in real time

  • Verify job completion in real time
  • Supervise service quality of 3rd party field technicians
  • Visual database of customer conditions, equipment and facilities

Proven ROI

TechSee-live-page-small-icons-09 Increase in first visit fix rate 20% Increase
techsee-FS-product-page-small-icons-14 Decrease in expert travel time and expenses 18% Decrease
techsee-FS-product-page-small-icons-15 Increase in technician productivity15% Increase