Remote Support: A Paradigm Shift in Field Service Delivery

More field service organizations than ever are now adopting remote support models, a trend that’s been accelerated by the pandemic to address safety concerns and ensure business resilience.

As organizations adapt, it’s now clear that this paradigm is here to stay, as a key driver of cost optimization, better CX, and higher employee engagement.

Watch the Field Technologies Online webinar co-hosted by Salesforce and TechSee to discover how the shift to remote support requires field service leaders to manage fundamental change.

You’ll learn all about:

• How they’re reevaluating work protocols, key metrics, and internal collaboration processes
• How they’re adopting innovations based on video, AR, and Computer Vision AI
• The value of remote visual assistance and best practices from Salesforce Field Service Lightning customers

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