It’s never been easier for your customers to cancel contracts and defect to the competition. And in almost 40% of cases, it’s the direct result of substandard service.
Watch the webinar that takes a deep dive into the real reasons customers decide to call it quits – the pain points that are the main drivers of churn.
And there’s much more:
- The types of poor service that make two in five customers cancel contracts
- The three core categories of churning customers and how to handle them
- Why many companies approach retention in the wrong way
You’ll also get the inside track on how Visual Assistance technology is proven to enhance retention efforts across all sectors. Just enter your details and we’ll send you the viewing link.
Watch another webinar to learn more about how to combat customer churn.