How Visual Assistance Transforms Tenant Experience & Cuts Repair Costs

Property management organizations, real estate companies, and housing associations are increasing their focus on digital transformation strategies that enable a ‘tenant-first’ approach, while reducing repair and maintenance costs. The pandemic has accelerated these trends, creating a need for innovative ways to simplify the repair process. Remote visual assistance powered by video, Augmented Reality and AI is now emerging as a key technology for organizations looking to deliver faster, more effective service to their tenants.

Watch the webinar co-hosted by Salesforce and TechSee, featuring leading housing association LiveWest, to discover:

  • How visual assistance reduces costs by eliminating unnecessary visits and increasing remote resolution rates
  • How the technology allows field technicians to complete repairs more efficiently and achieve high first time fix rates
  • The impact of visual assistance on tenant experience
  • How organizations are addressing safety concerns during the pandemic around home maintenance visits using visual assistance

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