Forrester webinar: 5 Key Takeaways for Service Leaders in 2021

The rules of customer service are being rewritten in 2021. Service organizations now play a critical role when interacting with consumers, who expect empathy that builds trust in the face of the pandemic. Service leaders also realize the growth opportunities in the new landscape and are transforming their contact centers from ‘cost centers’ to profitable ‘experience centers’. Visual engagement has become a core enabler for this transformation.

Hear from guest speaker Kate Leggett, Forrester Vice President and Principal Analyst and David Troll, SVP and GM North America at TechSee to understand the power of vision in transforming CX.

In this webinar, you will:

• Discover how service organizations are adapting to meet the evolving customer expectations
• Explore key takeaways to drive digital-first customer service, embrace remote work models, and automate repetitive tasks
• Learn how brands are leveraging visual engagement to provide empathy and convenient service to consumers

Watch this eye-opening session that will truly transform your customer service strategy

Watch another webinar to learn more about adapting to changes in the market and customer needs.