As enterprises look for better ways to keep their customers loyal, fresh thinking is turning decades of received wisdom on its head. Instead of going above and beyond to delight customers, the new priority is keeping it seriously simple, eliminating friction at every stage of the customer journey to create truly Effortless Experience.
Watch this webinar to learn all about:
- The principles underpinning the philosophy of low-effort service
- How Customer Effort Score is emerging as a key metric for predicting loyalty
- The tactics and approaches proven to reduce effort
You’ll also discover how Visual Assistance technology cuts customer effort and delivers a host of other business benefits. Just enter your details and we’ll send you the viewing link.
Learn more in another webinar why visual self service creates a better customer experience.