Avoiding customer churn has always been a priority for service organizations, with almost 40% of cases driven by high-effort customer service. Recent events have also changed the retention game, with safety now becoming a core element of customer effort, and a main consideration for brand loyalty.
Watch the webinar that takes a deep dive into strategies for customer retention in the new reality. You’ll hear all about:
• The high effort experiences and thought processes that drive churn
• The four types of churning customers and how to handle them
• How to address safety concerns in the new normal to reduce emotional effort
• How Visual Assistance technology supports retention strategies
You’ll also get to watch a live demo of this game-changing technology in action.