For decades, contact centers have battled to balance the KPIs that measure operational efficiency and customer service excellence.
Now an emerging technology, Remote Visual Assistance, is enabling agents to exceed all their targets across FCR, AHT, and NPS – no tradeoffs, no compromises.
Watch this CrmExchange webinar to see how it works and what it can do for your business.
What you’ll discover:
- How Visual Assistance combines rapid issue recognition, Augmented Reality guidance and real-time resolution verification
- How the technology boosts FCR and slashes AHT, eliminating escalations and repeat calls
- How visually engaging the customer has a dramatic effect on CX metrics including NPS and CES
- How Computer Vision AI is now powering contact center automation and full self-service, driving new levels of call deflection