Aberdeen Webinar: The state of Visual Engagement in Customer Service

Service activities have never been so complicated and rewarding as they are in 2021. On the one hand, service leaders face unprecedented changes such as the meteoric rise of remote work and rapid adoption of new customer engagement channels. On the other hand, they have more tools at their disposal than they ever did before.

The webinar co-hosted by Omer Minkara, VP of research from Aberdeen Group, uncovers why visual engagement is the top focus area for service executives in 2021.

This session will focus on:

  • The top technologies service leaders plan to use to address evolving customer expectations
  • The role & impact of visual engagement in modern service programs
  • Essential building blocks to lead employees & customers to success
  • Real-life examples of how firms use computer vision AI to enable visual automation


Watch this thought-provoking session, including a live demo of a technology that’s proven to reduce costs and enhance customer needs.

Click here to watch another webinar.

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