Telecoms

Competitive Advantage Driven by
Technology

Request a Demo

Customer Service of the Future

With TechSee, telecoms can expand their service offering, reduce contact center volumes, cut costly technician dispatches, and, most importantly, differentiate themselves through superior customer experience and service.

Key Benefits

  • Reduce operational costs

  • Resolve issues faster

  • Improve customer satisfaction

  • Avoid costly technician dispatches

  • Enhance self-service efficiency

  • Increase adoption of new services

Use Cases

UPSELLS

After detecting an outdated modem, customers receive recommendations for new hardware upgrades.

TROUBLESHOOTING

Customers receive step-by-step troubleshooting instructions to resolve an Internet connectivity problem resulting from cabling issues.

OPERATIONAL GUIDANCE

Customers receive clear visual instructions for assistance with operating a new remote control.

INSTALLATION GUIDANCE

Customers receive step-by-step visual instructions for assistance with self-installing a new router.

ONBOARDING

Customers’ identities are verified by visualizing their IDs, and instructions are visually provided for correctly filling out forms.

BILLING

Customers can better understand their phone bills via clear visual breakdowns of each charge.

Proven ROI and Consistent KPI improvements

  • Technician
    Dispatch
  • First Call
    Resolution
  • NPS Customer
    Satisfaction
  • Hardware
    Replacements
  • NFF
    Dispatches

TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients. By offering intuitive, visual support, both call center performance and customer satisfaction have improved significantly.

Augustin Martin Mayo
Provisioning & Robotics Director, Orange Spain

With techsee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians. Besides the cost saving, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot.

George De Visser
Director Customer Care, Vodafone-Ziggo

Related Content

Videos

Vodafone NZ - Visual Support - TechSee

See how Vodafone NZ is using Visual Support

Learn more
Blog 4 Areas where AI Is Transforming the Telecom Industry in 2019

4 Areas where AI Is Transforming the Telecom Industry in 2019

The use of AI in telecoms is increasingly popular, and it's easy to see why. Read about the 4 main applications of AI in telecommunications.

Learn more
Blog Vodafone – Global Innovator Chooses AR Remote Assistance

Vodafone – Global Innovator Chooses AR Remote Assistance

Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.

Learn more

Explore Visual
Assistance

Request a Demo
This website uses cookies. We inform you that this site uses own, technical and third parties cookies to make sure our web page is user-friendly and to guarantee a high functionality of the webpage. More Information Accept