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Why the Future of Self Service is Visual



Competitive Advantage Driven by

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Customer Service of the Future

With TechSee, telecoms can expand their service offering, reduce contact center volumes, cut costly technician dispatches, and, most importantly, differentiate themselves through superior customer experience and service.

Key Benefits

  • Reduce operational costs

  • Resolve issues faster

  • Improve customer satisfaction

  • Avoid costly technician dispatches

  • Enhance self-service efficiency

  • Increase adoption of new services

Use Cases


After detecting an outdated modem, customers receive recommendations for new hardware upgrades.


Customers receive step-by-step troubleshooting instructions to resolve an Internet connectivity problem resulting from cabling issues.


Customers receive clear visual instructions for assistance with operating a new remote control.


Customers receive step-by-step visual instructions for assistance with self-installing a new router.


Customers’ identities are verified by visualizing their IDs, and instructions are visually provided for correctly filling out forms.


Customers can better understand their phone bills via clear visual breakdowns of each charge.

Proven ROI and Consistent KPI improvements

  • Technician
  • First Call
  • NPS Customer
  • Hardware
  • NFF

TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients. By offering intuitive, visual support, both call center performance and customer satisfaction have improved significantly.

Augustin Martin Mayo
Provisioning & Robotics Director, Orange Spain

With techsee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians. Besides the cost saving, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot.

George De Visser
Director Customer Care, Vodafone-Ziggo

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