Competitive Advantage Driven by
After detecting an outdated modem, customers receive recommendations for new hardware upgrades.
Customers receive step-by-step troubleshooting instructions to resolve an Internet connectivity problem resulting from cabling issues.
Customers receive clear visual instructions for assistance with operating a new remote control.
Customers receive step-by-step visual instructions for assistance with self-installing a new router.
Customers’ identities are verified by visualizing their IDs, and instructions are visually provided for correctly filling out forms.
Customers can better understand their phone bills via clear visual breakdowns of each charge.
TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients. By offering intuitive, visual support, both call center performance and customer satisfaction have improved significantly.
With techsee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians. Besides the cost saving, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot.