WEBINAR
Remote Support: A Paradigm Shift in
Field Service Delivery
Aug 18,
12:00 EST

DAYS
HOURS
SEC

Telecoms

Competitive Advantage Driven by
Technology

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Customer Service of the Future

With TechSee, telecoms can expand their service offering, reduce contact center volumes, cut costly technician dispatches, and, most importantly, differentiate themselves through superior customer experience and service.

Key Benefits

  • Reduce operational costs

  • Resolve issues faster

  • Improve customer satisfaction

  • Avoid costly technician dispatches

  • Enhance self-service efficiency

  • Increase adoption of new services

Use Cases

UPSELLS

After detecting an outdated modem, customer receives recommendations for new hardware upgrades.

TROUBLESHOOTING

Customer receives step-by-step troubleshooting instructions to resolve an internet connectivity problem resulting from cabling issues.

OPERATIONAL GUIDANCE

Customer receives clear visual instructions for assistance with operating a new remote control.

INSTALLATION GUIDANCE

Customer receives step-by-step visual instructions for assistance with self-installing a new router.

ONBOARDING

Customer's identity is verified by visualizing their ID, and visual instructions are provided for correctly filling out forms.

BILLING

Customer can better understand their phone bill via clear visual breakdowns of each charge.

Proven ROI and Consistent KPI improvements

  • Technician
    Dispatch
  • First Call
    Resolution
  • NPS Customer
    Satisfaction
  • Hardware
    Replacements
  • NFF
    Dispatches

Take their word for it

"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."

Paresh Modi
Head of Innovation, Vodafone Group

"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."

Rudi Thuis
Change & Development Manager, Achmea

"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought. When we made the decision, we didn’t look back and two years later it’s accomplished all the goals that I set forth."

Pat O’Donnell
SVP & General Manager

"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians. Besides the cost savings, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot."

George De Visser
Director Customer Care

"TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients. By offering intuitive, visual support, both call center performance and customer satisfaction have improved significantly."

Agustin Martin Mayo
Technical Assistance & Provisioning Director

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