TechSee Visual
Engagement Platform

A Unified Visual Source Across Channels

TechSee provides an intelligent visual platform that receives inputs from any customer service channel. Our platform allows a full omni-channel approach, with a warm transfer between channels, and creates a single unified picture of customers and technical issues across the organization.

Core Capabilities

Visual customer history
Visual Knowledge Base
Visual Automation
Mobile SDK
Security
Open Integrations
Bandwidth optimization
Scalability & high availability
Enterprise grade solution

From Our Knowledge Center

Resources No Fault Found Electronic Product Returns Survey Results

No Fault Found Electronic Product Returns Survey Results

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the

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Resources How Customer Service KPIs are Impacted by Visual Assistance Technology

How Customer Service KPIs are Impacted by Visual Assistance Technology

TechSee has collated and analyzed data from across its international client network, revealing massive KPI improvements across all metrics.

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Resources Choosing a Remote Visual Assistance Solution: The Complete Guide

Choosing a Remote Visual Assistance Solution: The Complete Guide

An AR Remote Support solution is the key to enhanced customer engagement and reduced operational costs - discover the 10 core considerations when evaluating alternatives.

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Assistance

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